聽 聽 聽 聽 聽 聽 General Manager of Merit Ford, Joel Mryglod, was very excited to share the news that the Carlyle dealership earned the 2017 Ford of Canada President鈥檚 Award Diamond Club and Gold Award winners, attributing the prestigious award to the way his team approaches vehicles based on their motto, 鈥淢erit Ford drives life.鈥�
聽聽聽聽聽聽聽聽聽聽聽 鈥淭he President鈥檚 Award, Ford of Canada鈥檚 highest Dealership honour, is presented annually to those Dealerships who demonstrate outstanding achievement in Sales and Service Consumer Experience,鈥� Mryglod explained.
聽聽聽聽聽聽聽聽聽聽聽 鈥淚t鈥檚 based on our sales volume and last year our sales were nearly double the year before. We鈥檝e worked really, really hard though to make sure we have the right people in the right place.鈥�
聽聽聽聽聽聽聽聽聽聽聽 鈥淥ur sales team 鈥� Dustin [Boutin] and Faron [Biesenthal] 鈥� are bubbly and fun, and very knowledgeable. At the service desk we have Kirk [Himmelspech] and Corey [Wilson]. We鈥檝e moved JulieAnn [Paquette] and she鈥檚 our parts person, which is a new position to her as of 2017. So, we鈥檝e tweaked the roles a little bit and have worked to their strengths.鈥�
聽聽聽聽聽聽聽聽聽聽聽 Mryglod added that the dealership has won the award in the past, but they were unable to track down the exact year it was earned.
聽聽聽聽聽聽聽聽聽聽聽 For Mryglod the award wasn鈥檛 something they were looking to earn in his first year as General Manager, but the prestigious award is very much appreciated and reflects the support from the community.
聽聽聽聽聽聽聽聽聽聽聽 鈥淢y dealer principles is to focus on community,鈥� Mryglod stated. 鈥淥ur focus in a small community is different than big city dealers because our neighbours are our customers. When I drive home, I鈥檒l pull into my driveway and we鈥檒l have serviced the guy鈥檚 vehicle beside me; so, if it鈥檚 not done right you鈥檝e let your neighbour down. We take pride in working on our friends鈥� vehicles.鈥�
聽聽聽聽聽聽聽聽聽聽聽 鈥淚n January 2017 we created a new slogan, 鈥楳erit Ford drives life.鈥� In a small rural community you can鈥檛 do anything without a vehicle. I have three children and I drove my wife to the hospital each time. Whether you鈥檙e going to a job, to a leases, working on a farm, having to get to the city鈥� without a vehicle none of that happens.鈥�
聽聽聽聽聽聽聽聽聽聽聽 鈥淪o, when we鈥檙e selling a vehicle or fixing a vehicle we feel like we鈥檙e making a difference and that came through last year to the point that Ford recognized it with this award.鈥�
聽聽聽聽聽聽聽聽聽聽聽 The focus on knowing your neighbours comes down to a life philosophy that Mryglod鈥檚 grandfather used to tell him: 鈥淚f you take care of it, it will take care of you.鈥�
聽聽聽聽聽聽聽聽聽聽聽 鈥淭hat message has come through the dealership in that if we take care of our community鈥� then they鈥檒l take care of us too.鈥�
