JOB SUMMARY:
As part of our Retail Sales team, reporting to the Manager, Member Services, your main objective will be to assist our Member’s in reaching financial comfort by developing a solid financial plan to efficiently manage their income, expenses, asset and liabilities in order to meet their short, medium and long term financial objectives, ultimately, allowing them to make strong, informed decisions. In addition, the Financial Services Representative (FSR) is required to market our products and services in line with our clearly defined policies and procedures. This position will be expected to promote, upsell and cross sell our full range of
lending and investment vehicles with emphasis on consumer loans, mortgages, lines of credit, deposit and investment vehicles and sundry services.
RESPONSIBILITIES:
- Development of financial plans based on recommendations for the achievement of the members’ specific objectives.
- Ongoing monitoring and modification of the plans so that it continues to meet the member’s needs.
- Follows a structured framework, which enables members to make informed financial decisions.
- Attends and participates in sales meetings and in-service training sessions.
- Markets all of the Credit Union’s products and services within clearly defined policies and procedures.
- Promotes, upsells, cross-sells and advises on the full range of lending and investment vehicles with emphasis on consumer loans, mortgages, lines of credit, deposit and investment vehicles and sundry services by actively soliciting growth membership opportunities and following up on staff referrals, sales initiatives, and member inquiries.
- Responsible for keeping current on all Learning and Development Courses, annual compliance, lending, investment, etc.
- Handles walk-in inquiries and immediate requests from members.
- Requirement target for member appointments daily.
- Requirement target for member outreach per day.
- Actively pursue member’s business through outbound calls.
- Mitigate YNCU risk by utilizing a lending authority letter.
- Responsible for always following privacy and confidentiality policies.
- Verification of members for compliance.
- Approves loans, mortgages and lines of credit using the authority limit outlined in the personal lending letter of authority and/or makes recommendations for approval/declines to the Retail Sales Manager / Branch Manager / Credit Management Committee.
- Utilize investment discretion to provide bonus rates for members.
- Cheque signing and override capability outlined in the override letter of authority assigned.
- Opening and closing branch procedures as assigned.
- Prepares credit applications and ensures instructions outlining conditions of credit are clearly laid out on a checklist for appropriate documents associated with credit, sale of savings and investment products.
- Makes necessary entries to the banking system to set up credit and investment products.
- Performs annual reviews of lines of credit, mortgages and investments that are up for renewal and contacts members.
- Works closely with Credential Financial Strategies Insurance Advisor and Wealth Consultants and Advisors to provide the highest level of quality service consistent with CFCU’s guidelines and policies.
- Communicate with partner departments for member needs example Estate admin, investments, commercial etc.
- Utilizing digital signing with the responsibility to comply with audit policies for YNCU.
- Working knowledge of YNCU digital platforms - (examples: Salesforce, DNA, LOS, FCT etc.)
- Complete Fraud cases
- opening new accounts, ensuring ticket is complete and sent for merging of profiles
- creating new bill payee lists
- educating members on fraud
- ensuring receipt of proof of computer cleaning etc.
- Follow up with members for home insurance coverage and tax arrears when sent from the collections department
- YNCU payment protection expert
- Offering sound payment protection solutions
- Responsible for selling, administering, reporting and cancellation/refund inquiries
- Guide members on CRA tax season reports, and tax slips, confirming and explaining T5 breakdown report in S Drive.
- Advise members of contribution limits for registered accounts.
- Key principal payments to mortgages making sure it doesn’t exceed prepayment policies.
- Achieve annual sales targets as per organization need (new membership growth, lending deposits, credit cards, Class A shares, payment protection)
- Come prepared for coaching conversations with ideas on how to close gaps/discuss successes
- Maintain strong member relationships.
- Completing, sending out, and following up on transfer documents of registered products.
- Follow up with members regarding inquiries sent over from the front line, SEC or estate department.
- Create help desk tickets as required
- Ensure follow-up and continued response to maintain an excellent member experience
- Responsible for opening and maintaining accounts offered by the credit union- for example Estates, Organizations, and Registered/Non-registered products.
- Handle member concerns and complaints sent via department channels using the YNCU complaints process.
- Member Facing Professional Image standards.
- Work with lawyers and realtors, and brokers to facilitate lending products and services.
- Sales Marketing/networking to build membership.
- Creating action and business plans to help reach sales targets.
- Collecting and organizing confidential member information.
- Responsible for making recommendations for mortgage/loan extensions.
- Other duties as assigned by management.
QUALIFICATIONS:
- Should possess a University or College degree or diploma, preferably in Business or equivalent work experience along with a minimum of three years of related experience in a financial institution
- Proficient in Microsoft Office Suite, YNCU’s systems and job related software
- Knowledge of all YNCU’s products, services and banking system;
- Proven communication, interpersonal, time management and superior customer service skills are required.
- Willingness to work in a learning environment and ability to upgrade their education and skills in order to keep pace with changes in this job function.
COMPETENCIES & SKILLS:
- Demonstrated ability to effectively problem solve and make decisions as well as manage conflicting priorities
- Proficient in Microsoft Office Suite, including Excel and Outlook as well as job related software
- Strong planning, organizational and time management skills
- Excellent interpersonal, verbal, written and listening communication skills
- Communicate is a manner that is professional, respectful, effective, and timely
- Ability to work well independently and collaboratively as a team member and actively contribute to team successes across YNCU
- Ability to demonstrate integrity and build trust with others and remain open to ideas
- Ability to embrace and manage change
- Provide exceptional member and internal client service in every interaction and at every touchpoint
- Be self-motivated, resourceful and flexible
- Ability to maintain confidentiality of sensitive and proprietary information
Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at .
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